DenisFeb 21, 20191 minLittle things making a big differenceI noticed this comb-like apparatus and wondered what they were for. They are on the wheels of a medical device in a room, and the device...
DenisFeb 20, 20191 minEmployee Experience MattersThe article is geared towards retail, but the lessons are unbounded. Great customer experiences aren't single sided. The employees need...
DenisFeb 19, 20191 minRevamp Digital ServicesOne challenge that smaller financial institutions are facing is the inability to compete on the digital service front because they do not...
DenisDec 12, 20182 minWhat do you see in this picture?During a visit to a client, I noticed this contraption in a conference room. Allow me to explain. The room is small and oddly shaped. The...