Where Founder Denis Lacasse puts articles, research and white papers and/or other important work or “insights” that we at GCX are now sharing for the learning of all.

Little things making a big difference

I noticed this comb-like apparatus and wondered what they were for. They are on the wheels of a medical device in a room, and the device...

Employee Experience Matters

The article is geared towards retail, but the lessons are unbounded. Great customer experiences aren't single sided. The employees need...

Revamp Digital Services

One challenge that smaller financial institutions are facing is the inability to compete on the digital service front because they do not...

What do you see in this picture?

During a visit to a client, I noticed this contraption in a conference room. Allow me to explain. The room is small and oddly shaped. The...