Where Founder Denis Lacasse puts articles, research and white papers and/or other important work or “insights” that we at GCX are now sharing for the learning of all.

Employee Experience Matters

The article is geared towards retail, but the lessons are unbounded. Great customer experiences aren't single sided. The employees need...

Revamp Digital Services

One challenge that smaller financial institutions are facing is the inability to compete on the digital service front because they do not...